Shipping Policy

Effective Date: 1 June 2026

Thank you for shopping with Divash Handcrafts. We are committed to delivering your handmade products safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Shipping Locations

At present, Divash Handcrafts ships only within India.

We are working towards expanding our services internationally in the future. Any updates regarding international shipping will be announced on our website.

2. Order Processing Time

All orders are processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays or public holidays are processed on the next working business day.

Since many of our products are handmade, certain orders may require additional preparation time. If there is any significant delay, we will notify you using the contact details provided with your order.

3. Estimated Delivery Time

After your order has been dispatched, delivery typically takes 6–7 business days across most locations in India.

Actual delivery times may vary depending on:

  • Your delivery location
  • Courier partner operations
  • Public holidays
  • Weather conditions
  • Natural disasters
  • Other unforeseen circumstances

Delivery timelines provided on our website are estimates and should not be considered guaranteed delivery dates.

4. Shipping Charges

Shipping charges, if applicable, are calculated during checkout and displayed before you complete your purchase.

Any applicable shipping charges will be clearly shown in your order summary.

5. Order Tracking

Once your order has been shipped, tracking details may be shared via email, SMS, or WhatsApp (where available).

You can use the tracking information provided by the courier partner to monitor the progress of your shipment.

6. Delivery Address

Please ensure that your shipping address, PIN code, mobile number, and other delivery details are accurate before placing your order.

Divash Handcrafts is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If an order is returned due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for reshipping the order.

7. Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control.

These may include:

  • Courier service delays
  • Severe weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • Government restrictions
  • Remote delivery locations

We appreciate your patience and will do our best to assist you if your shipment is delayed.

8. Damaged, Incorrect, or Missing Orders

If you receive a damaged product, an incorrect item, or if any item is missing from your order, please refer to our Return & Replacement Policy for detailed instructions on how to submit a claim.

9. Shipping Restrictions

Currently, we ship only to serviceable PIN codes within India.

In rare cases, courier companies may not deliver to certain remote or restricted locations. If delivery is not possible, we will contact you regarding the available options.

10. Failed Delivery Attempts

Courier partners may make multiple attempts to deliver your order.

If delivery cannot be completed due to:

  • Customer unavailable
  • Incorrect address
  • Incorrect contact information
  • Refusal to accept delivery

the package may be returned to us.

Additional shipping charges may apply if the customer requests the order to be shipped again.

11. Force Majeure

Divash Handcrafts shall not be held responsible for delays caused by events beyond our reasonable control, including but not limited to:

  • Floods
  • Earthquakes
  • Fires
  • Pandemics
  • Government restrictions
  • Labor strikes
  • Transportation failures
  • Internet or communication outages
  • Other unforeseen circumstances

12. Contact Us

If you have any questions regarding shipping or your order, please contact us.

Divash Handcrafts

We are happy to assist you with any shipping-related questions.

Thank You

Thank you for choosing Divash Handcrafts.

Every order is prepared with care, packed securely, and shipped with the goal of delivering a wonderful handmade experience to your doorstep. We truly appreciate your trust and support for our growing handmade business.